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Refunding A Storefront Purchase

To perform refunds, follow these steps:

Refunding a Single Order

  1. Click on the Storefront tab at the top of the screen 
  2. Go to the Transactions page on the black sub-menu
  3. Use the filters on the left of the page or type in the person name in the search bar to find them
  4. Once you’ve located the purchase you’d like to refund, on the right-hand side, click on refundRefund_Payment_dialogue_box.png
  5. In the dialogue box, make sure you DO NOT check off remove
  6. By default, the full refund will be displayed in the textbox however, you can type in a partial amount if you’d like to issue a partial refund.
  7. Click on Refund payment

Refunding Multiple Payments at Once (10 Maximum)

  1. Click on the Storefront tab at the top of the screen 
  2. Go to the Transactions page on the black sub-menu
  3. Use the filters on the left-hand side of the page and make sure "Payments Received" is the only checkbox that is checked. You'll receive a list of all received payments
  4. Select the 10 you'd like to refund by checking the boxes to the left of the payment
  5. Click on Refund Payments under the Group Actions section on the left-hand side of the page
  6. You'll receive a dialogue box title Refund Mulitple Payments with a list of the transactions
  7. Click on Refund x Payments to initiate the refund for all the payments

NOTE: It may take up to 7 business days for a refund to appear on your customer’s credit card statement. This is standard in the payment industry.

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