Refunding A Storefront Purchase

To refund a customer’s purchase, follow these steps:

  1. Click on the Storefront tab at the top of the screen 
  2. Go to the Transactions page on the black sub-menu
  3. Use the filters on the left of the page or type in the person name in the search bar to find them
  4. Once you’ve located the purchase you’d like to refund, on the right-hand side, click on refundRefund_Payment_dialogue_box.png
  5. In the dialogue box, make sure you DO NOT check off remove
  6. By default, the full refund will be displayed in the textbox however, you can type in a partial amount if you’d like to issue a partial refund.
  7. Click on Refund payment

NOTE: It may take up to 7 business days for a refund to appear on your customer’s credit card statement. This is standard in the payment industry.