If you've selected the option to offer Non Credit Card Payments and Registration through your Storefront, you can either record those payment as paid once you've received the funds or you can forgive the payment if you've elected to forgo the fee for that particular order.
To forgive an order payments, you'll want to;
- Go to the Orders page on the Storefront tab
- Sort through the pages to find any unrecorded payment marked with this symbol
- Open up the Order and the bottom, click on Forgive Order Balance Owing
- A dialog box will pop up and click on Forgive