If you've selected the option to offer Offline Payments through your Storefront, you can either record that payment, as paid once you’ve received the funds or you, can forgive an amount owing or part of the amount owing.
To forgive an Offline Payment, here are the steps;
- Go to the Transactions page on the Storefront tab.
- Under Transaction Types on the left-hand side, select Payment Receivable
- Click on forgive payment
- A dialogue box will pop up and if the payment owing is part of an order containing another sub-product offering, you can either forgive the entire order or just the amount for the sub-product offering. You can also forgive a partial amount